Last updated 22.03.2021 

Norwegian Guide Service AS is responsible for all guests who have booked a tour/activity with us. We will provide the guest/s with the correct information relevant to the booked tour via email in advance of the departure date. 

Our latest contact details can be found on our website www.norwegianguideservice.no 

Confirmation 

For tours with advance payment, your booking is confirmed once you receive an email with your booking reference number. Attached to your confirmation email will be your digital ticket and your receipt. 

For tours without advance payment, your booking is confirmed once you receive an email with your attached digital ticket and your receipt. 

Payment 

Our booking platform uses a secured payment processor. All personal data and payment information is handled by an encrypted website and all information is properly secured. Only Norwegian Guide Service AS has access to your booking details. 

Ticket 

The customer will receive a digital ticket via email on or after the time of booking, which must be accessible and shown at the departure location. 

The ticket associated with your booking is only valid for the stated tour/activity, date, time and number of persons. 

Cancellation policy 

Operator cancellation 

In the event of a cancellation, you will receive a cancellation email. 

We reserve the right to cancel your booking for the following reasons: 

• Reasons out of our/our suppliers’ control. For example, dangerous conditions, local or governmental restrictions, accidents, industrial action, etc. 
• If the tour departure does not meet the minimum number of required bookings. In this event, we will contact you and may offer alternative arrangements, subject to availability. 

For cancellations made by us, your booking will be refunded 100%. If an advance payment has been made, this will be fully refunded to the original payment account within 14 working days. If a payment is pending or has been reserved, this will be cancelled immediately. 

Guest cancellation 

If you wish to cancel your booking, please contact us at post@norwegianguideservice.no as soon as possible. 

A full refund applies to cancellations made more than 24 hours before the tour departure time

No refund applies if the guest does not show for the tour at the agreed date, time and place. 

If an advance payment has been made, this will be fully refunded to the original payment account within 14 working days. If a payment is pending or has been reserved, this will be cancelled immediately. 

Insurance 

All booked guests are covered by our limited insurance, for the duration of the tour. 

We advise all guests to have comprehensive personal/travel insurance. 

Complaints 

In the case of any problems or errors, please contact Norwegian Guide Service AS as soon as possible. Up to date contact details are available on our website www.norwegianguideservice.no 

If we cannot reach an agreement, you can complain via Norsk ReiselivsForum. For more information, refer to www.reiselivsforum.no