Join our Dispatch team on the pier
- Friendly team
- Training provided
- Dynamic environment
A rewarding job in the cruise industry! Work in Bergen with real people and enjoy real experiences.
Hei! My name is Grecia and I will be helping you through your application
What is Dispatch?
Dispatch operations revolve around cruise ships.
Around 600,000 tourists visit Bergen by cruise ship each year, and many of them choose to go on guided tours and excursions. Each cruise ship can have up to 50 tour groups throughout the day.
Dispatch implements and coordinates the day's schedule, ensuring that it runs smoothly and safely. The main aim of our work is to facilitate excellent service to the visiting guests.
We are very proud of our working environment, in which you will develop professionally, build human connections, and learn more about Bergen's history and its surroundings.
The main tasks include greeting guides, distributing itineraries, receiving and parking tour buses, managing parking positions, counting tickets, tracking arrival & departure times, reporting incidents and irregularities.
It is also up to the dispatch team to create and communicate solutions when delays and issues occur.
We provide you with the training you need to be a professional presence on the pier, and to make the right decisions in different situations.
Our Dispatch Team works on the majority of cruise ship visits to Bergen, with over 220 calls in 2024.
Who can dispatch?
A good dispatcher is:
- A leader
- A problem solver
- A team player
- An excellent communicator
- Supportive and friendly
- Flexible and reliable
Dispatch operations occur mostly outside, so dispatchers must be able to work on their feet in all weather conditions. Norwegian language is not a requirement, but is an advantage.
The cruise season is at its busiest between May and September, which makes this a great opportunity to work a lot during the summer. We value applicants who have availability during these busy months.
This job has proven to be ideal for those with interests in areas such as communications, logistics, people relations, tourism, and leadership.
In return, we offer:
- A competitive hourly rate
- A team-based work environment
- Peak hours between May and September
- Additional working hours in October
- Dispatch on over 80% of cruise calls in Bergen
- Paid on-site dispatch training
- Opportunities to work in other ports (e.g. Eidfjord, Flåm, Rosendal)
- Career opportunities within the tourism network
- Weather-appropriate gear is provided
Hear from our Dispatch team about their experiences
"Working as a Dispatcher is sometimes exhausting, often challenging but always rewarding. It's a great position to improve your coordination-problem solving-multitasking skills. I loved to be part of the team where everybody was just aiming at doing the best job possible."
Lisa - dispatched in 2023 & 2024
"[Dispatching is] a position that has helped me to develop skills like anticipation, learning to identify and prioritise tasks, and patience. At the pier, the team works together and support each other to ensure the satisfaction of the guests, which is the most rewarding part of the job."
Lénaïc - joined in 2018
"Dispatch is a gratifying job. Be consistent. Act professional. If you do, then you have gotten most of the job covered!"
Sergio - dispatched in 2023 & 2024
How to apply
We've tried to make it as easy and relaxed as possible to apply to become a Dispatcher with us
Step 1. Tell us about yourself.
Start with a one-way video interview
Through our online platform, you'll answer a few questions with video responses of a few minutes.
We realise it's a little impersonal, but we feel it's the best way for you to showcase your skills in a low-pressure environment, in your own time.
After we have reviewed your video interview, we'll invite promising applicants to a traditional, two-way interview.
- Questions in advance
- Unlimited retakes
- Relaxed environment
- Simple CV upload
You'll need:
- Computer or mobile device
- Web camera
- Microphone
- Internet connection
- Digital CV
Step 2. Let's talk!
Join us for a personal interview 
You can meet us and we can meet you! Online, we will discuss the job and answer any questions you may have.
Step 3. Let's meet!
Participate in a practical case study 🧩
This is the fun part, where you can meet us in person and showcase your skills and personality through a simulated dispatch scenario.
